At MyHugzz, we want you and your little one to love your travel cushion. If something isn't right, here's how returns and refunds work.
Return window
You have 30 days from the delivery date to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, we're unable to accept returns on items that show signs of use.
How to start a return
Email myhugzzstore@proton.me with your order number and reason for return. We'll respond with return instructions and an address to send your item back to.
Please do not send items back without contacting us first — returns sent without prior authorization may not be accepted.
Return shipping costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect (see below). Shipping costs from your original order are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm it's been received. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to reflect the refund.
Exchanges
Need a different size or color? Email us at myhugzzstore@proton.me and we'll help arrange an exchange, subject to availability.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, email myhugzzstore@proton.me within 48 hours of delivery with your order number and clear photos. We'll send a replacement or issue a full refund at no extra cost to you.
Non-returnable items
- Gift cards
- Items marked as final sale
Late or missing refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank — processing times can vary. If you've done this and still have not received your refund, email us at myhugzzstore@proton.me.
Contact
Email: myhugzzstore@proton.me